Service Delivery Policy

1. No physical goods are shipped

AdOrbit360 Private Limited delivers digital services and software products only. We do not sell, stock, dispatch or ship any physical product. There is no courier, no tracking number, no shipping charge and no delivery address to provide.

This page exists because "shipping and delivery" is a policy that payment providers and customers reasonably expect to find. For a business like ours, delivery means the handover of finished digital work, which is what the rest of this page sets out.

2. How deliverables are handed over

Depending on the engagement, work is delivered by one or more of the following:

• Email — for files small enough to attach, written deliverables, credentials and handover notes. Sent to the email address on the engagement.
• Cloud storage link — for video files, raw footage, image sets and anything too large to email. Links are shared with the client contact and remain available for a period we state at handover, so please download and keep your own copy.
• Deployment to your hosting or domain — for website work, the site is deployed live to the hosting and domain agreed in the scope.
• Account access or transfer of ownership — for Google Business Profile work and for hosting or platform accounts created on your behalf, ownership is transferred to you or your nominated account.

Delivery is complete when the deliverable has been sent to, deployed for, or made accessible to the client contact named on the engagement.

3. Typical turnaround by service

The figures below are our typical turnaround from the point at which we have everything we need from you — content, footage, access and approvals. The turnaround for your engagement is confirmed in writing in the quotation, and that figure is the one that applies.

Business Website Development

10–15 business days from the point at which we have everything we need from you.

Google Business Profile Setup

3–5 business days from the point at which we have everything we need from you.

Video Editing

3–5 business days per video from the point at which we have everything we need from you.

Drone Shoots

5–7 business days after the shoot from the point at which we have everything we need from you. Shoot dates are additionally subject to weather and to any permissions required at the location.

What can extend a turnaround

• Content, footage, logins or approvals not being available when we need them.
• Revision rounds, each of which adds its own review-and-return cycle.
• Scope agreed after work has started, which is re-quoted with a revised timeline.
• Steps controlled by third parties — Google's verification of a Business Profile, domain transfers, DNS propagation, or a permission needed for a shoot. We cannot commit to a date that depends on someone else's queue, and we will tell you when that is the case.
• Weather and airspace restrictions, for drone work.

Where a turnaround is going to be missed, we tell you before the date, not after it, and we tell you the revised date and why.

4. Delivery costs

There is no delivery, shipping or handling charge for anything we provide. The quoted fee covers the work and its handover.

5. If something does not arrive

If a deliverable has not reached you by the confirmed date, check your spam or junk folder first — cloud links and files from an unfamiliar sender are frequently filtered. If it is not there, email support@adorbit360.com or call us and we will resend it. We keep our own copy of every deliverable for the duration of the engagement, so nothing is lost by a failed email.

6. Geographic coverage

Website development, Google Business Profile setup and video editing are delivered remotely and are available to clients anywhere in India.

Drone shoots are available in Lucknow and nearby areas only, because they require us to be physically on site. Work outside that area may still be possible by arrangement, and any travel component is quoted separately and agreed before the engagement is confirmed.

7. Cancellations and refunds

Cancelling an engagement, and what is refundable once delivery has begun, are covered by our Refund & Cancellation Policy.

8. Contact

Delivery questions and missing deliverables

support@adorbit360.com

Phone

+91 79853 32883 (Mon–Sat, 10:00–18:00 IST)

Registered office

AdOrbit360 Private Limited, House no-14A, K-375, Siyaram Vihar, Takrohi, Lucknow, Uttar Pradesh 226016, India